FAQ

Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the
trail camera and accessories., if you have other questions, please just send it to info@huakaiyuxin.com

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We are a direct manufacturer based in China, specializing in smart,durable,reliable power & accessory solutions for outdoor watching devices. Working with us means you benefit from factory pricing, strict quality control, and faster response times.
Our products meet international quality and safety standards. Depending on the model and market, we can provide certifications such as CE, RoHS, FCC. If you require additional compliance documents, we can assist with testing and certification.
For sample orders, MOQ is 1–5 units (depending on the model).
For bulk production orders, MOQ is usually 100–300 units, but we are flexible for new customers or customized requests.
Sample order, 2-3 working days.
Bulk order, 15–35 days depending on quantity and customization.
We ship worldwide via air freight, sea freight, or courier (DHL/UPS/FedEx), and we can arrange delivery according to your preferred Incoterm (FOB, CIF, DDP, etc.).
Yes. We offer, OEM & ODM services (logo printing, packaging design, firmware customization).
Warranty, 12–24 months depending on the product.After-sales service, Replacement parts, technical guidance, and long-term cooperation support.

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